Privacy Policy

About Us

MediMoney is a trading name of Carefin Solutions Limited a company registered in England and Wales under company registration number 16237051. We recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner in our capacity as a data controller and that's why we have put a policy in place to protect your personal information.
We are registered as a data controller with the Information Commissioner's Office with the registration number ZB893803. Our registered office address is 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.

How do we use your information?

This document sets out details of the information we collect about you and what we do with it, inclusive with how we share it with our partners.
MediMoney is a trading name of Carefin Solutions Limited and may use information about you as follows:
  • a)If relevant, to assist with the completion of your application for finance.
  • b)For assessment and analysis purposes. This includes working out your suitability for a credit product based on how you have managed previous and current financial products, your current financial position and how often you have applied for and used credit products such as bank accounts, credit cards, loans and mobile phone contracts. It also includes market and product analysis.
  • c)To help us develop and improve our services to you and other customers and protect our interests.

The data we collect from you:

  • d)Identity Data includes, title, First Name, Last Name, Marital status, Date of Birth, Residential Status, Address, Time at Address.
  • e)Employment Data includes, current Employment Status, time in current employment, Occupation, Payslips, Employer Name, Net monthly income, Gross annual income.
  • f)Transaction Data includes, details of products and services you have engaged from us.
  • g)Contact Data includes, email address and Telephone numbers
  • h)Financial Data includes, bank statements, payment card details.
  • i)Profile Data includes, services engaged, your interests, preferences, and feedback.
  • j)Technical Data includes, internet protocol (IP) address, Browser type and version, Time zone setting and location, Browser plug-in types and versions, Operating system and platform and other technology on the devices you use to access this website
  • k)Usage Data includes, information about how you use our website and services
  • l)Marketing and Communications Data includes, your preferences in receiving marketing from us and our third parties and your communication preferences

How we use your personal data:

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances.
  • m)Where we need to perform the contract or take steps in order to perform the contract, we are arranging for you with a third-party lender to enter into.
  • n)Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • o)Where our principal firm, Citrus Compliance, needs to perform its duties for regulated complaints handling and compliance monitoring and analysis.
  • p)Where we need to comply with a legal or regulatory obligation.
  • q)Where we have your express consent to process your data.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us using the information below:
By phone: 0330 551 9949
By email: hello@medimoney.co.uk
By post: Carefin Solutions Limited trading as MediMoney, 5th Floor, 1 Capital Quarter, Tyndall Street, Cardiff CF10 4BZ

Marketing

MediMoney is a trading name of Carefin Solutions Limited and we may send you information about products and services (including those of other companies) that may be of interest to you. We will still do this even if your application for a loan is not accepted. We may send you information by post, email or phone (including text message). To stop receiving marketing information from us at any time, please contact us using the information below:
By phone: 0330 551 9949
By email: hello@medimoney.co.uk
By post: Carefin Solutions Limited trading as MediMoney, 5th Floor, 1 Capital Quarter, Tyndall Street, Cardiff CF10 4BZ

Your Data Protection Rights

Under data protection law, you have rights including:
  • 1.Your right of access – You have the right to ask us for copies of your personal information.
  • 2.Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • 3.Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • 4.Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • 5.Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
  • 6.Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us using the details below if you wish to make a request.
By phone: 0330 551 9949
By email: hello@medimoney.co.uk
By post: Carefin Solutions Limited trading as MediMoney, 5th Floor, 1 Capital Quarter, Tyndall Street, Cardiff CF10 4BZ

How do we protect your information?

We take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:
By phone: 0330 551 9949
By email: complaints@carefinsolutions.co.uk
By post: Carefin Solutions Limited trading as MediMoney, 5th Floor, 1 Capital Quarter, Tyndall Street, Cardiff CF10 4BZ
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: ico.org.uk

Policy Details

Last updated: 9th September 2025
Reference: PPv409092025
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MediMoney is a trading name of Carefin Solutions Limited (FRN: 1039481), which is an Appointed Representative of Citrus Compliance, a trading name of Andrew Smith, who is authorised and regulated by the Financial Conduct Authority (FRN: 826675) for consumer credit activities. You can check the details of both firms on the Financial Services Register https://register.fca.org.uk/s/

We are a credit broker, not a lender. We will receive a commission from the finance provider for arranging finance for you but only if you decide to enter into an agreement with them. This may be a fixed amount or a percentage of the amount that you borrow. The interest rate and/or APR offered to you is not affected or influenced by the commission that we receive.

Finance is available to UK residents aged 18 or over, subject to status and affordability. Terms and Conditions apply.

Company Information
MediMoney is a trading name of Carefin Solutions Limited. Company No.16237051. Registered Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ Data Protection Registration No: ZB893803.