Opt-Out Policy

Received unsolicited emails or SMS from us?

We understand that you may have received unsolicited emails or SMS from us, and we'd like to provide clarity on why this may have occurred.
  • •Loan Application: If you recently applied for a loan and agreed to third-party marketing during the application process, your information may have been shared with us. This allows us to reach out, as we often have solutions that can be of assistance.
  • •Mistaken Information: It's possible that someone filling out an online loan application made an error by inputting an incorrect email address or mobile number. This is not uncommon, as many individuals seeking loan quotes prefer online inquiries rather than direct contact with loan providers. While this situation may not be ideal, we are here to help.
We genuinely understand the inconvenience of receiving unwanted marketing messages, and it's important to note that we have no interest in sending SMS or emails to individuals who are not interested in our services. Sending such messages incurs costs, and we aim to respect your preferences.
If you wish to opt-out of receiving marketing messages from us, please contact us at hello@medimoney.co.uk. We will promptly add your details to our suppression lists to ensure no further contact is made. Typically, this process is instant, but we kindly request allowing up to 48 hours for our systems to be fully updated.

Contact Us

If you have any questions or concerns about the use of your personal information as described above, please contact us using any of the details below:
By phone: 0330 551 9949
By email: hello@medimoney.co.uk
By post: Carefin Solutions Limited trading as MediMoney, 5th Floor, 1 Capital Quarter, Tyndall Street, Cardiff CF10 4BZ

Policy Details

Last updated: 9th September 2025
Reference: OOv409092025
Logo
Terms & ConditionsPrivacy PolicyOpt-Out PolicyConsumer DutyComplaints PolicyVulnerable Customer Policy

MediMoney is a trading name of Carefin Solutions Limited (FRN: 1039481), which is an Appointed Representative of Citrus Compliance, a trading name of Andrew Smith, who is authorised and regulated by the Financial Conduct Authority (FRN: 826675) for consumer credit activities. You can check the details of both firms on the Financial Services Register https://register.fca.org.uk/s/

We are a credit broker, not a lender. We will receive a commission from the finance provider for arranging finance for you but only if you decide to enter into an agreement with them. This may be a fixed amount or a percentage of the amount that you borrow. The interest rate and/or APR offered to you is not affected or influenced by the commission that we receive.

Finance is available to UK residents aged 18 or over, subject to status and affordability. Terms and Conditions apply.

Company Information
MediMoney is a trading name of Carefin Solutions Limited. Company No.16237051. Registered Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ Data Protection Registration No: ZB893803.