Consumer Duty

Consumer Duty

MediMoney is a trading name of Carefin Solutions Limited and is fully committed to treating customers fairly and delivering good outcomes for all customers as a natural result of our commitment to the core values that underpin our culture.
We are dedicated to acting in our customer's best interests, providing fair and transparent services, that meet your individual circumstances and providing continued and ongoing support.
Our approach to treating customers fairly encompasses every aspect of our interaction with clients, from how we handle their personal information to how we engage with them throughout our business relationship. This includes:
  • •Customers can trust that they are partnering with a firm where the fair treatment of customers is a fundamental aspect of our corporate ethos.
  • •We strive to deliver the highest level of service, and we refer our clients to reputable firms capable of providing them with appropriate products or services tailored to their specific needs and requirements.
  • •Our customers receive transparent, accurate, and non-misleading information, and we keep them informed of developments as relevant.
  • •We are committed to providing services that meet or exceed our customers' expectations, ensuring their satisfaction.
  • •Customers encounter no unreasonable obstacles when dealing with us, and we maintain clear channels of communication and accessible avenues for addressing any concerns or complaints.
We are dedicated to treating all customers fairly and equitably throughout their interactions with us.

Suitability and Affordability

We aim to support and tailor our service appropriately to those customers who may be particularly vulnerable due to their current circumstances or recent life events. If you have a disability, physical or mental health condition, feel vulnerable due to a change in personal circumstances, or just need extra support please let us know and we will do our best to help you.
You should make sure you have sufficient time and support to assess the information given to you and ensure the loan option offered is suitable for you and meets your requirements. If you are unsure, please don't hesitate to ask us for further explanations, we are here for your help and support.
It is important that you only enter into an agreement if you can comfortably afford the repayments. You should assess the monthly payments you are required to make throughout the term of the agreement and ensure you can meet these and other current obligations without suffering undue hardship. If you are aware of any changes in your life or your household circumstances, that may affect your ability to maintain your loan repayments, please make us aware. Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.

In Our Customers' Best Interests

Should our customers find themselves not achieving their desired outcomes, we highly recommend seeking assistance from Money Helper at https://www.moneyhelper.org.uk/en. Money Helper offers a wide array of valuable resources and support, including:
  • •Expert advice and informative guides to enhance your financial wellbeing.
  • •User-friendly tools and calculators for effective financial planning and tracking.
  • •Accessible support through phone and online channels.
Warning: Late repayment can lead to significant financial difficulties. For assistance, please visit https://www.moneyhelper.org.uk/en.

Policy Details

Last updated: 9th September 2025
Reference: CDv409092025
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MediMoney is a trading name of Carefin Solutions Limited (FRN: 1039481), which is an Appointed Representative of Citrus Compliance, a trading name of Andrew Smith, who is authorised and regulated by the Financial Conduct Authority (FRN: 826675) for consumer credit activities. You can check the details of both firms on the Financial Services Register https://register.fca.org.uk/s/

We are a credit broker, not a lender. We will receive a commission from the finance provider for arranging finance for you but only if you decide to enter into an agreement with them. This may be a fixed amount or a percentage of the amount that you borrow. The interest rate and/or APR offered to you is not affected or influenced by the commission that we receive.

Finance is available to UK residents aged 18 or over, subject to status and affordability. Terms and Conditions apply.

Company Information
MediMoney is a trading name of Carefin Solutions Limited. Company No.16237051. Registered Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ Data Protection Registration No: ZB893803.